Rules for service


 

1.  BRAND        :  HOSSOGE

 

 

 

2. Rep of manager  :  SAYAKO KAWASE

 

 

 

3.  address    :  449-31 TENRI-SHI OJICHO ( no store )

 

 

 

4.  BUSINESS HOURS:  11.00 – 17.00  Japan time

 

                                      E-mail is available for 24 hours

 

 

 

 

 

5.  PRICE    :   Mentioned with products.

 

 

 

6.  EXTRA CHARGE :  Delivery cost  , comission charge for payment (paypal)

 

 

 

7.  QUANTITY OF PRODUCT :  We offer small quantities. Unlike mass production, each product is hand-made by  craftsmen

                                                     

                                                  

  

8.  DELIVERY SCHEDULE:   We send the products in around 10 days after we confirm your payment.

 

 

 

9.  METHOD OF PAYMENT :   PAYPAL

 

                                                        Bank transffer (Only for spacial case)

 

 

 

10. PAYMENT TERMS :  Within 3 business days after  our order settled.

 

 

 

11.  RETURNS , EXCHANGE AND HOW TO ORDER

 

  Returns and exchanges can be accepted only in the case you contact us within 3 days after you receive the products . Sinde our stock is limited

  dute to small volume production,  kindly note exchanges can be made only if stock is available.

 

 

 You cannaot return or exchange the following items :

 

  

  1. The item that has been used

  2. The item for return by personal reasons (including the case you mistakenly ordered)

  3. The item you caused dirty or damage

  4. The item that was not ordered by you , such as in the case that you received it as a gift)
  5. The item about which you failed to contact us within 3 days of receiving the product